ITSM Consulting Workshop
Migration Technologies, Inc ("MiTECH")
Implementing ITSM Metrics

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Program Description

This Migration Technologies Consulting as a Service ("CaaS") training program will teach the IT organization how to develop and implement the ITSM metrics that will gauge how IT is meeting service needs of the business.

Deliverables include:

Who Should Attend

The Implementing ITSM Metrics program is designed for all levels in the IT organization: including executives, managers, supervisors, team leaders, business analysts etc. who have the responsibility for implementing and measuring the metrics that will determine if IT is meeting the needs of the business.

CaaS Engagement Duration

Approximately six to eight weeks. Larger organizations may require twelve weeks duration. Multiple Processes can be implemented in parallel supported by a team of Expert ITIL/ITSM Trusted Advisors. Recommend minimum ITIL V3 Foundations and Release Control & Validation/Service Transition and/or Continual Service Improvement training is integrated into the CaaS engagement. MiTECH transfers knowledge to our client’s Core ITSM Program implementation team of proven ITSM Governance Program Implementation methods, techniques, pre-developed Service/Process metrics/scorecards templates and IT governance reporting tools.

Prerequisites

Students should hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 Foundations course.

Exam

None

Reference Material

Each student will receive a workbook.