itSM Solutions® offers students the following self-paced, video based training programs to support their ITIL training needs. These video-based training programs use a unique self-study format that delivers the value of the classroom experience (lectures, courseware, mentoring & exams) without the hassles (scheduling etc.) and expense (instructor, travel etc.) of the classroom and through it's online support group, My ITSM Mentoring Community™, the practical guidance on how to apply that knowledge in a real-world testing and implementation environment.

Details on each delivery method itSM Solutions offers can be found at the bottom of this page.

Pricing for each program can be found by clicking on the product names listed below followed by the link on the datasheet associated for the delivery method you are interested in. You can also register to download our price sheets by clicking on the banner to your left.

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ITIL V3 Certification Training Classes	Onsite Live Instructor Classroom	Onsite Live Instructor Online	Public Live Instructor Online	eTrainer Self-Paced Online	Apple iPhone/iTouch Mobile Online
Executive Overview
Foundation
Foundation Bridge
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Operational Support & Analysis
Release, Control & Validation
Service Offerings & Agreements
Planning, Protection & Optimization
Service Manager Bridge
Managing Across the Lifecycle

ITIL V3 Specialist Certification Training Kits	Onsite Live Instructor Classroom	Onsite Live Instructor Online	Public Live Instructor Online	eTrainer Self-Paced Online	Apple iPhone/iTouch Mobile Online
Service Desk
Problem Management
Change Management
Release Management
Configuration & Knowledge Management
Service Level Management
Service Capacity & Continuity Management
Service Catalog & Supplier Management
Service Portfolio Management
Service Quality Management

ITIL V3 Practice Manager Certification Training Kits	Onsite Live Instructor Classroom	Onsite Live Instructor Online	Public Live Instructor Online	eTrainer Self-Paced Online	Apple iPhone/iTouch Mobile Online
Practice Manager - Operations
Practice Manager - Transition
Practice Manager - Strategy & Design
Practice Manager - Offerings & Agreements
Practice Manager - Service Improvement

ITIL V3 Expert Certification Training Kits	Onsite Live Instructor Classroom	Onsite Live Instructor Online	Public Live Instructor Online	eTrainer Self-Paced Online	Apple iPhone/iTouch Mobile Online
Expert - Lifecycle Track
Expert - Capability Track
Expert - Mixed Track #1 - Customer Relations
Expert - Mixed Track #2 - IT Quality Assurance
Expert - Mixed Track #3 - IT Operations
Expert - Mixed Track #4 - IT Planning & Architecture

ITIL V3 Exam Simulation Training	Onsite Live Instructor Classroom	Onsite Live Instructor Online	Public Live Instructor Online	eTrainer Self-Paced Online	Apple iPhone/iTouch Mobile Online
V3 Foundation Bridge Exam Prep
V3 Foundation Exam Prep

eTrainer Hosted - Self-Paced Online

These cost-effective, online self-paced, video training programs deliver the value of the classroom experience without the hassles (scheduling etc.) and expense (instructor, travel etc.) of the classroom venue and through its online support group, My ITSM Mentoring Community™ the practical guidance on how to apply that knowledge in a real world environment.

Classes includes:

• Online Pre-Recorded Video Lectures - Enables students to control their own training schedule and venue (home, office or training center)
• Online Student Courseware - Enables students to review the courseware online and/or print out one local copy that they can add to their ITSM professional development library.
• Online Exam Services - Our flexible proctoring solutions enable students to take exams direct from their PC using web cam proctor or at a CSME testing center.
• Online Mentoring Services - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam along with the ongoing practical guidance they will need when applying ITSM best practices in a real world environment.
• Multiple Subscription Options - Enables students to pick the package and subscription that works best for them.
• PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status.
• Optional Program Management & Reporting Services where itSM Solutions will monitor, manage and report on the student's progress throughout their entire training program.

eTrainer Onsite - Self-Paced Online

itSM Solutions® offers corporate partners the opportunity to host an onsite version of its ITIL® eTrainer self-paced online training & certification system to meet the ITIL training needs of their students. These cost-effective, online self-paced, video training programs deliver the value of the classroom experience without the hassles (scheduling etc.) and expense (instructor, travel etc.) of the classroom venue and through its online support group, My ITSM Mentoring Community™ the practical guidance on how to apply that knowledge in a real world environment.

The eTrainer onsite program includes:

• Online Accredited ITIL Video Instructor & Student Courseware that enables students to certify from Foundation through Expert without ever having to leave their home or office.
• Online Mentoring Portal that provides students access to our team of ITIL Experts who can provide mentoring before, during and after the training.
• Online Exam Portal that enables students to take the exams at home or in the office direct from their PC using a web cam proctor.
• Plug-and-Play Multi-Department Video Training Server that enables students across multiple departments to access their video based ITIL training on demand over the corporate Intranet or public Internet
• Plug-and-Plan Multi-User Learning Management System (LMS) enables training coordinators across multiple departments to track, manage, and report on all student training activities from any location in the world.
• Multi-Department e-commerce Capability enables training coordinators across multiple departments to purchase student licenses utilizing a no-commitment volume discount schedule and flexible payment system (credit card, purchase order etc.), thereby eliminating the need to establish a master purchase agreement and capital allocation across multiple departments.
• PDU Credits - Enables students to receive PDU credits that can be applied to maintaining their PMI/PMP status

Apple Mobile Online (iPhone or iTouch)

These cost-effective, online self-paced individual training program delivers the value of the classroom experience direct to your Apple iPhone or iTouch without the hassles (scheduling etc.) and expense (instructor, travel etc.) of the classroom venue and through its online support group, My ITSM Mentoring Community™, the practical guidance on how to apply that knowledge in a real-world testing and implementation environment.

Classes includes:

• Online Pre-Recorded Video Lectures - Enables students to get ITIL V3 Foundation trained anytime anywhere without ever having to leave home or the office.
• Online Mentoring Services - Through our online support group, My ITSM Mentoring Community™, students can connect with ITIL Expert Mentors (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying ITSM best practices in their real world environment.
• PDU Credits - Once students complete all six modules they become eligible to receive PDU credits that can be applied to maintaining their PMI/PMP status.

Optional services:

• Student Courseware & Sample Exams - The courseware and sample exam set is aligned with the video's and provides students with additional study materials when preparing for the exam Click here to purchase the courseware.
• Online Practice Exam - This professional grade online ITIL Foundation exam preparation tool helps students prepare for the certification exam by enabling them to quickly isolate the subject areas that require additional focus prior to taking the actual exam. Multiple ITIL practice tests, comprising hundreds of ITIL questions enable test takers to get a realistic assessment of how they will perform on the exam along with providing guidance on what areas of the training program they should focus on to improve their overall testing score. Click here for a sample.
• ITIL V3 Exam Voucher - Provides students the option to purchase an exam voucher to take the exam direct from their PC using a web cam proctor or at a CSME testing center