What is Problem Management? . . . Click HERE to find out.

itSM Solutions offers students the following IT Problem Management training programs delivered in conjunction with the leader in IT Problem Management - Kepner-Tregoe.

Details on each delivery method itSM Solutions offers can be found at the bottom of this page.

Pricing for each program can be found by clicking on the product names listed below followed by the link on the datasheet associated for the delivery method you are interested in. You can also register to download our price sheets by clicking on the banner to your left.

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ITIL V3 Certification Training Classes	Onsite Live Instructor Classroom	e-learning Online
KT Problem & Incident Management Certification
KT Situation Appraisal
KT Problem Analysis
KT Decision Analysis
KT Potential Problem & Opportunity Analysis
KT Problem Solving & Decision Making Value Bundle
KT Problem Solving & Decision Making
KT Rational Process
KT Analytical Troubleshooting

Onsite - Live Instructor Classroom

These classroom training programs are delivered onsite at a client or third party location and are targeted at IT Departments looking to train and certify a group of students in a traditional classroom setting. A minimum of six students is required to host this onsite class.

Self-Paced E learning Online

• Online e-learning - Enables students to control their own training of the schedule and to select the venue (home, office or training center) that works best for them.
• Online Mentoring Services - Through our online support group, My ITSM Mentoring Community™, students can connect with PMP's and Business Analysts (and other students) to receive the assistance they may need when preparing for the exam and the ongoing practical guidance they will need when applying project management or business analysis skills in their real world environment.