itSM Solutions® LLC

itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).

Venue Options

Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
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Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)
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Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
Click to list Webinar Classes.
Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.
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Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
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Executive Overview

Venue Options	Training Method	Single Student Price	Multi Student Discounts	Length	Reference Guide Courseware	Certification Exam
Onsite *	Instructor led, group mentoring	N/A	Yes	1/2 Day	Yes	No
Webinar	Instructor led, group mentoring	N/A	Yes	1 Day	Yes	No
Online Mentor **	Online, one-on-one mentoring	$250	Yes	90 Day License	Online	No

* If you have six or more students on your team that require ITIL training and the facilities to host a class (all you need is a standard classroom with a whiteboard or flip chart) you are eligible to receive the training at your location. This venue option eliminates student travel cost in addition to potentially reducing overall training fees.
** Accreditations are pending.

Course Description

This hands on training course is an inexpensive and effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.

The one-half day "Introduction" course introduces the attendee to IT Service Management Lifecycle and how the ITSM processes contribute to building a quality IT infrastructure. The one-day "Exploring IT Service Management" discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the IT Service Management process objectives, activities, relationships, benefits and critical success factors.

Course Outline

Curriculum:	Duration:
Curriculum:	½ day	1 day
ITSM Concepts	X	X
ITIL V3 Concepts	X	X
Service Strategy	X	X
Service Design	X	X
Service Transition	X	X
Service Operations	X	X
Service Improvement	X	X

Who Should Attend

Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.

Prerequisites

None.

Exam