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ITIL V3 Orientation
Executive Overview
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Course Description
This ½ or 1 day hands on training course is an inexpensive and effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.
The ½ day "Introduction" course introduces the attendee to IT Service Management Lifecycle and how the ITSM processes contribute to building a quality IT infrastructure.
The 1 day "Exploring IT Service Management" discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the IT Service Management process objectives, activities, relationships, benefits and critical success factors.
Course Outline
Curriculum: |
Duration: |
|
| ½ day | 1 day | |
| ITSM Concepts | X | X |
| ITIL V3 Concepts | X | X |
| Service Strategy | X | X |
| Service Design | X | X |
| Service Transition | X | X |
| Service Operations | X | X |
| Service Improvement | X | X |
Who Should Attend
Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.
Prerequisites
None.
Exam
None.
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
Credits Earned
- 0 ITIL Expert Credits
- 3 PDU Credits
