itSM Solutions® LLC

itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).

Venue Options

Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
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Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)
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Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
Click to list Webinar Classes.
Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.
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Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.
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ITIL V3 Foundation Certification

Venue Options	Training Method	Single Student Price	Multi Student Discounts	Length	Reference Guide Courseware	Certification Exam	ITIL Expert Credits	PDU Credits
Public	Instructor led, group mentoring	$1,995	Yes	3 Days	Yes	Optional	2	18
Onsite *	Instructor led, group mentoring	N/A	Yes	3 Days	Yes	Optional	2	18
Webinar	Instructor led, group mentoring	N/A	Yes	5 Days	Yes	Optional	2	18
Online Mentor	Online, one-on-one mentoring	$895	Yes	90 Day License	Online	Optional	2	18
Online Web	Online, web mentoring	$495	Yes	90 Day License	Optional	Optional	2	18

* If you have six or more students on your team that require ITIL training and the facilities to host a class (all you need is a standard classroom with a whiteboard or flip chart) you are eligible to receive the training at your location. This venue option eliminates student travel cost in addition to potentially reducing overall training fees.

Course Description

This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.

Course Outline

Day 1

Introduction
ITIL Concepts
Continuous Service Improvement
Service Operation

Day 2

Review Day 1
Service Transition
Service Design

Day 3

Review Day 2
Service Strategy
Open itSM Solutions
Review Program
Self-Study, Exam Prep.

Who Should Attend

Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Prerequisites

None.

Exam

An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or Exin.

Reference Material

Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.