itSM Solutions® LLC
itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).
Venue Options
- Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Public Classes and Schedules.
- Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)Click to list Onsite Classes.
- Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Webinar Classes.
- Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.Click to list Online Mentor Classes.
- Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Online Web Classes.
How to Succeed with ITIL
Course Description
This "how to" workshop is designed to teach IT executives and senior-level managers the skills they need to achieve ITSM success. Highlights of the program include reviewing case studies from across the world to better understand what others have done to define, document and obtain a return on investment from ITSM.
Course Outline
- Day 1
- ITIL Landscape
- Transforming IT - Linking IT to the Value Chain
- Translating ITIL Terms into Common English and Mapping ITIL Processes to Business Objectives and Functions
- Success Traits
- Exploring why two-thirds of those who examine ITIL have had successful implementations
- Debunking popular ITIL "urban legends"
- Managing for Success
- Establishing the Framework for ITIL Process Implementation
- Understanding Related Best Practices
- Communicating Success
- Preparing for the Project Plan
- Learning How to Communicate
- Successful Process Establishment
- Process Planning and Implementation Concepts
- Setting the Stage for Successful Process Implementation
- Day 2
- Assessing Success
- Answering the Question "Where are we now?"
- Measuring Success
- An Adaptable Method for Developing Goals & Supporting Metrics
- Setting the Stage for Successful Process Management and Optimization
- Assuring Success
- Assuring Success by Managing Process Quality
- Underpinning Success
- Structuring Internal IT Support
- Setting the Stage for ITIL Process Integration
- Planning for Success
- Create your own ITIL implementation "road map for success"
Who Should Attend
IT executives, process owners, project managers, process implementation team and managers responsible for the successful implementation of ITSM processes.
Prerequisites
None
Exam
None
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.