itSM Solutions® LLC
itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).
Venue Options
- Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Public Classes and Schedules.
- Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)Click to list Onsite Classes.
- Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Webinar Classes.
- Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.Click to list Online Mentor Classes.
- Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Online Web Classes.
ITIL V3 Foundation Certification Bridge
Course Description
This hands on certification training program enables ITIL Version 2 certified students to upgrade their Foundation certification to Version 3 of the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
Delivered over one day the course features lectures, discussion, case study team exercises and quizzes. It culminates with an optional, one-hour certification examination.
Course Outline
Continual Service Improvement
Review, Audit, and Metrics through the Continual Service Improvement; New/changed concepts and new definitions and terms
Service Operation
Incident, Problem, Event, and Access Management, Request Fulfillment and the Service Desk
Service Transition
Best Practices in Release Management, Change Management, Program/Project Risk Management, Service Asset and Configuration Management, CMS, DML and the Spares Store
Service Strategy
Service Economics, ROI, Service Portfolio Management, and Demand Management
Service Design
Service Catalog Management, SLM, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management
Who Should Attend
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
Prerequisites
All students will be required to submit a copy of their V2 Foundation certification prior to attending the class.
Exam
An optional 1-hour closed book multiple choice examination can be administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or Exin.
Reference Material
The student workbook and other ITSM-related study material and mentoring sessions are available for purchase prior to, or during, the class.