ITIL V3 Certification
Expert - Mixed Track 1 - Customer Relations

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Course Description

This 27 day expert program leads to the following certificates in ITIL V3

• ITSM Service Operation (SO)
• ITSM Service Transition (ST)
• ITSM Continual Service Improvement (CSI)
• ITSM Planning, Protection & Optimization (PPO)
• ITSM Service Offerings & Agreements (SOA)
• ITSM Managing Across the Lifecycle (MALC)

Who Should Attend

This program will be of interest to candidates (Architects, Consultants etc.) who wish to become an Expert on both the planning and operations portions of the ITSM lifecycle.

Prerequisites

Students must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 Foundations course. It is highly recommended, although not mandatory, that each student read the corresponding ITIL book associated with the Intermediate certification class they are attending. Click here to learn more.

Exam

Six optional eight question, ninety minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through the CSME. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded seven credits towards ITIL Expert® certification upon successful completion of the exam.

Reference Material

Each student will receive a workbook. It is highly recommended that you obtain a copy of the supporting OGC ITIL publication to aid in your studies. The publication is available in both hardcopy and electronic versions. You may order your copy at a discounted price by clicking on our ITIL Bookstore link.

Credits Earned

• 21 ITIL Expert Credits
• 180 PDU Credits