itSM Solutions® LLC
itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).
Venue Options
- Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Public Classes and Schedules.
- Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)Click to list Onsite Classes.
- Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Webinar Classes.
- Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.Click to list Online Mentor Classes.
- Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Online Web Classes.
itSM Solutions™ Referral Partner Program®
The itSM Solutionss™ referral program enables individuals or organizations the opportunity to earn additional income by referring qualified sales opportunities back to itSM Solutions. Programs include:
ITSM Orientation Training Programs covering the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL®) and other best practice frameworks, methods and standards.
- Introduction to ITSM - ITSM V2 or V3 Executive Overview
- How to Succeed with ITIL - Executive Workshop
- Polestar™ - ITSM Simulation Workshop
ITSM Certification Training Programs are an effective way to certify students in the fundamental and advanced concepts of IT Service Management as described in version 2 and 3 of the IT Infrastructure Library.
- ITIL V3 Foundation Certification Bridge
- ITIL V3 Foundation Certification
- ITIL V3 Service Lifecycle Certification - Strategy
- ITIL V3 Service Lifecycle Certification - Design
- ITIL V3 Service Lifecycle Certification - Transition
- ITIL V3 Service Lifecycle Certification - Operation
- ITIL V3 Service Lifecycle Certification - Continual Service Improvement
- ITIL V3 Service Capability Certification - Planning, Protection & Optimization (PPO)
- ITIL V3 Service Capability Certification - Service offerings & Agreements (SOA)
- ITIL V3 Service Capability Certification - Release, Control & Validation (RDA)
- ITIL V3 Service Capability Certification - Operational Support & Analysis (OSA)
- ITIL V3 Managing Across the Lifecycle Certification
- ITIL V3 Service Manager Bridge Certification
- ITIL V2 Foundation Certification
- ITIL V2 Support & Restore (IPSR) Practitioner Certification
- ITIL V2 Release & Control (IPRC) Practitioner Certification
- ITIL V2 Agree & Define (IPAD) Practitioner Certification
- ITIL V2 Service Manager Certification
ITSM Process Consulting Workshops are an effective way to help IT practitioners acquire the "how to" skills necessary to assess, plan and implement the process areas associated with ITIL® and other best practice frameworks, methods and standards.
- ITIL Support & Restore Assessment & Implementation Workshop
- ITIL Release & Control Assessment & Implementation Workshop
- ITIL Agree & Define Assessment & Implementation Workshop
- ITIL Plan & Improve Assessment & Implementation Workshop