itSM Solutions® LLC
itSM Solutions® is an accredited courseware and training provider (ACP/ATP) specializing in the development and delivery of ITSM training solutions for IT professionals. itSM Solutions® is also recognized by PMI® as a Global R.E.P. with many of our courses accruing Professional Development Units (PDUs).
Venue Options
- Public
Delivered at public training centers around the world, this instructor led classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Public Classes and Schedules.
- Onsite
Delivered at your location, this instructor led, classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. (minimum 6 students)Click to list Onsite Classes.
- Webinar
Delivered at your location over the internet, this virtual classroom based, group mentoring solution incorporates an interactive curriculum and a live certified facilitator to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Webinar Classes.
- Online Mentor
Delivered at your location, this online, one-on-one mentoring solution incorporates a video based curriculum and a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the exam. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size.Click to list Online Mentor Classes.
- Online Web
Delivered at your location, this online, web mentoring solution incorporates a web based curriculum to help participants internalize the concepts of ITSM and ITIL while preparing for the exam.Click to list Online Web Classes.
itSM Solutions™ Enterprise Partner Program®
Program Highlights
Delivery Methods
itSM Solutions™ training programs are available in three delivery formats. Enterprise partners can sign up for one or all delivery methods. Delivery methods are:
- Instructor Led incorporates an interactive curriculum and a certified facilitator to help participants meet learning need and objectives. Venues include public, onsite and virtual classrooms
- Web Based recreates the instructor led classroom utilizing a cost effective and unique web based training format. Venues include onsite and mobile classrooms
- Mentored Led is a cost-effective, feature rich alternative to Instructor Led training. This self-paced, mentor supported, training program recreates the instructor led classroom using a unique video based delivery technology. This option provides both training coordinators and student the maximum flexibility in pricing, scheduling, venue, learning time, book delivery, travel & expense and class size. Venues include public, onsite, virtual and mobile classrooms.
Courseware Catalogue
ITSM Orientation Training Programs covering the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL®) and other best practice frameworks, methods and standards.
- Introduction to ITSM - ITSM V2 or V3 Executive Overview
- How to Succeed with ITIL - Executive Workshop
- Polestar™ - ITSM Simulation Workshop
ITSM Certification Training Programs are an effective way to certify students in the fundamental and advanced concepts of IT Service Management as described in version 2 and 3 of the IT Infrastructure Library.
- ITIL V3 Foundation Certification Bridge
- ITIL V3 Foundation Certification
- ITIL V3 Service Lifecycle Certification - Strategy
- ITIL V3 Service Lifecycle Certification - Design
- ITIL V3 Service Lifecycle Certification - Transition
- ITIL V3 Service Lifecycle Certification - Operation
- ITIL V3 Service Lifecycle Certification - Continual Service Improvement
- ITIL V3 Service Capability Certification - Planning, Protection & Optimization (PPO)
- ITIL V3 Service Capability Certification - Service offerings & Agreements (SOA)
- ITIL V3 Service Capability Certification - Release, Control & Validation (RCV)
- ITIL V3 Service Capability Certification - Operational Support & Analysis (OSA)
- ITIL V3 Managing Across the Lifecycle Certification
- ITIL V3 Service Manager Bridge Certification
- ITIL V2 Foundation Certification: With Case Study
- ITIL V2 Support & Restore (IPSR) Practitioner Certification
- ITIL V2 Release & Control (IPRC) Practitioner Certification
- ITIL V2 Agree & Define (IPAD) Practitioner Certification
- ITIL V2 Service Manager Certification
ITSM Process Consulting Workshops are an effective way to help IT practitioners acquire the "how to" skills necessary to assess, plan and implement the process areas associated with ITIL® and other best practice frameworks, methods and standards.
- ITIL Support & Restore Assessment & Implementation Workshop
- ITIL Release & Control Assessment & Implementation Workshop
- ITIL Agree & Define Assessment & Implementation Workshop
- ITIL Plan & Improve Assessment & Implementation Workshop
Instructor Services
itSM Solutions™ provides the following instructor services to our reseller partners
- Service Manager Certified Instructors
- Service Manager Certified Consulting Mentors
- Train-the Trainer Programs
Exam Services
itSM Solutions™ provides the following exam services to our reseller partners
- Proctored, Individual Exam Administration
- Proctored, Onsite Group Administration
- Exam Vouchers
Accreditation Services
itSM Solutions™ provides application and courseware support service for training providers looking to seek their own accreditation with EXIN, ISEB or APMG.
Sales & Marketing Services
itSM Solutions™ provides sales & marketing services designed to help partners get their program off the ground.
Enterprise Partner Business Models
The itSM Solutions™ Enterprise Partner Program provides support for four "value based" business models.
- Bronze Partner - This program is for enterprise partners who standardize on the itSM Solutions™ training suite for their internal ITSM training program and rely on itSM Solutions™ to provide the accreditation, operations, courseware and delivery services associated with their program.
- Silver Partner - This program is for enterprise partners who standardize on the itSM Solutions™ training suite for their internal ITSM training program and rely on itSM Solutions™ to provide the accreditation, operations and courseware associated with their program.
- Gold Partner - This program is for enterprise partners who standardize on the itSM Solutions™ training suite for their internal ITSM training program and rely on itSM Solutions™ to provide the accreditation and courseware associated with their program.
- Platinum Partner - This program is for enterprise partners who standardize on the itSM Solutions™ training suite for their internal ITSM training program and rely on itSM Solutions™ for the courseware associated with their program.