itSM Solutions® Mentor Partner Program

Introduction

The itSM Solutions Mentor Partner Program (MPP) enables ITSM Consulting and Integration partners to increase their billable revenue by selling and supporting the itSM Solutions Mentored Led Training (MLT) program as part of their consulting or integration practice.

Mentored Led Training is the perfect fit for consultants and integrators looking to stay in the middle of the education process (without having to do the training) while continuing to coach the ITSM team on the particulars of their ITSM program.

Mentored Led Training is a cost-effective, feature rich alternative to Instructor Led Training (ILT). This online, self-paced, program, recreates the instructor led classroom using a unique video based delivery technology. With the support of a one-one-one mentor, this training option enables students to internalize the concepts of ITSM and ITIL while preparing for the exam. Venue options include public, onsite or virtual classrooms with no minimum or maximum student counts.

Key benefits include:

• An Affordable Pricing Model enables enterprises to train everyone in the IT organization at a fraction of what they would pay for public or multi-student onsite class.
• Online Delivery enables IT organizations to save thousands in instructor and student travel expense.
• Flexible Scheduling & Venue™ enables students to schedule class time and location around their schedule not that of a fixed class schedule.
• Ninety Day License enables the student to internalize the concepts of ITIL and ITSM and prepare for the exam without restrictions and boundaries of a fixed schedule class.
• One-on-One Mentor Support enables students to reach out to a trusted advisor or coach for any questions that might come up during their training program.
• Flexible Testing enables the student or training coordinator to schedule examinations around the students learning schedule not that of a fixed class schedule.
• Flexible Classroom enables training coordinators to schedule multi-student, multi-program public or onsite classrooms without class size or classroom restrictions.
• Integrated Student Manual enables students to receive an online copy of the book at the same time they receive their MLT program.
• Student Management enables mentors and training coordinators and to monitor the students progress throughout the entire program.

Courseware Catalogue

ITSM Orientation Training Programs covering the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL®) and other best practice frameworks, methods and standards.

• Introduction to ITSM - ITSM V2 or V3 Executive Overview

ITSM Certification Training Programs are an effective way to certify students in the fundamental and advanced concepts of IT Service Management as described in version 2 and 3 of the IT Infrastructure Library.

• ITIL V3 Foundation Certification Bridge
• ITIL V3 Foundation Certification
• ITIL V3 Service Lifecycle Certification - Strategy
• ITIL V3 Service Lifecycle Certification - Design
• ITIL V3 Service Lifecycle Certification - Transition
• ITIL V3 Service Lifecycle Certification - Operation
• ITIL V3 Service Lifecycle Certification - Continual Service Improvement
• ITIL V3 Service Capability Certification - Planning, Protection & Optimization (PPO)
• ITIL V3 Service Capability Certification - Service offerings & Agreements (SOA)
• ITIL V3 Service Capability Certification - Release, Control & Validation (RCV)
• ITIL V3 Service Capability Certification - Operational Support & Analysis (OSA)
• ITIL V3 Managing Across the Lifecycle Certification
• ITIL V3 Service Manager Bridge Certification