ITSM Training Profiler™

Not sure what ITSM Training is right for you or your team?

The itSM Solutions Training Profiler™ is a 3-step program that enables individuals and departments to accurately map their current IT profile to the domains (strategy, design, transition etc.), common IT roles (manager, practitioner, project manager etc.) and training programs (ITIL, Project Mgmt, Business Analysis etc.) associated with an ITSM continual service improvement program.

This easy to use program will help IT organizations get the right training to the right person at the right time by identifying and justifying anticipated ITSM training needs.

Click Here to get the PDF samples of the templates mentioned in the webinar.

What are ITIL's Lifecycle Domains?

• Service Strategy - Guidance, clarification & prioritization of investments in direct and 3rd party service provider services. Focus areas include - Portfolio Management, Financial Management & Demand Management.
• Service Design - Guidance on producing & maintaining IT policies, architectures, & documents to support the design of innovative service solutions and processes. Focus areas include - Service Catalog Management, Service Level Management, Capacity Management, Availability Management, Continuity Management, Information Security Management & Supplier Management.
• Service Transition - Guidance & process activities for transitioning services into the operational environment. Focus areas include - Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Evaluation & Knowledge Management.
• Service Operation - Guidance on delivery and control activities to achieve operational excellence on a day-to-day basis. Focus areas include - Event Management, Incident Management, Fulfillment Management, Problem Management, Access Management, Service Desk, Technical Operations & Application Management.
• Continual Service Improvement - Guidance on aligning & realigning IT Services to changing business needs by identifying & implementing improvements. Focus areas include - IT Service Management, IT Governance, IT Resource Management, IT Security Management & IT Quality Management.

What are the Common IT Roles?

• Director or Manager - Manage or direct daily ITSM planning or operational activities.
• Supervisor - Plan and supervise the individuals associated with daily ITSM activities.
• Practitioner - Perform daily ITSM activities.
• Project Manager - Participate in design & transition of IT services.
• Business Analyst - Plan new ITSM services.
• Admin - Perform daily ITSM coordination activities.

What are ITSM Training Programs?

• ITIL Lifecycle Specialist Certification & Complementary Programs - Teaches IT management and planning teams the what and why of ITSM.
• ITIL Capability Specialist Certification & Complementary Programs - Teaches the IT implementation and Operation teams the What & How of ITSM.
• ITIL Practice Manager Certification & Complementary Programs - Teaches IT supervisors the what, why and how skills to manage the Lifecycle & Capability specialists.
• ITIL Expert Certification - Teaches IT directors, managers or consultants the what, why and how skills to work with an ITSM team leads or mentor IT organizations through the journey of ITSM.
• IT Business Analysis Certification & Complementary Programs - Teaches the knowledge and skills to identify & communicate the needs of the business back to the IT organization.
• IT Project Management Certification & Complementary Programs - Teaches the knowledge and skills to manage an ITSM program along with follow-on projects being developed for program.
• IT Problem Management Certification & Complementary Programs - Teaches the knowledge and skills to manage the critical thinking process associated with managing the problems and risks associated with an ITSM program.