Ilene Jones, Process Architect at The Boeing Company

"We contracted with Rick and itSM Solutions to provide online ITIL Foundations training for over 1K IT employees. We saved over $1M compared to our ITIL V2 foundations training approach. The online training works well for busy employees who find it hard to give up entire days. The content is very well done and all of our employees are getting consistent training that doesn't vary from instructor to instructor."

"Rick and his Company were a pleasure to work with. They patiently worked with us answering questions and adapting their offering to meet our needs. I really cannot say enough about how good the experience has been."

LinkedIn: Ilene Jones

Dale Edmiston, Director, Data Center Operations, Delhaize Group, U.S. at Food Lion

"I have worked with ITSM Solutions for several years and have had great results with the ITIL/ITSM training we have received from both a classroom and web-based training perspective. Dave Nichols has been instrumental in serving as an educator and leader offering a wide breadth of experience and depth of knowledge in process best practices. I have continuously leaned into Dave for practical advice for ITSM implementations and feel he has been instrumental in helping us succeed in our ITSM endeavors."

LinkedIn: Dale Edmiston

Michael Clapperton, Senior Manager - Global IS Support Center at Staples

"ITSM Solutions content was very helpful in enabling me to obtain V3 Expert Certification quickly without sacrificing quality. The instructional videos were informative, very focused on helping understanding, and very convenient. The staff was friendly and attentive to helping me through the process."

LinkedIn: Michael Clapperton

Jeff Annechini, VP Corporate IT at SunGard

"I just completed the ITIL V3 Foundation Online Training Course and found it to be outstanding. The presenter and supporting material were excellent."

LinkedIn: Jeff Annechini

David Marr, ITSM Senior Program Analyst at Jacobs Technology

"I recently completed the ITSM Solutions Online ITIL V2 / V3 Service Manager's Bridge course. I found it to be an excellent resource for learning the subject matter and preparing for the exam. The content was well delivered and very effective in conveying the essential information. Additionally, the supporting review materials were on target for passing the exam."

"I would highly recommend this course."

LinkedIn: David Marr

Eddie Brady, Service Manager at Accenture, The Netherlands

"In order to effectively be able to combine work with study I was looking for a quality online ITIL programme that would help me gain the ITIL Intermediate qualification. I initially decided to follow the Service Strategy offering as provided by one of ITSM Solutions' International online competitors. I was, however, very disappointed with the quality of their eLearning environment and its overall quality. I contacted ITSM and they were able to set me up with a trial of their eLearning programme. I was very surprised by the quality they had to offer. It was easy and enjoyable to follow and I was easily convinced to follow the remaining modules with them."

LinkedIn: Eddie Brady

Marybeth Kochis, Sr. Consultant, Service Excellence, Global Solutions Development at Kepner-Tregoe, Inc

"I found itSM Solution's on-line teaching approach, with visual aids and content organization to be far above other on-line programs. The work aids, and interactive quizzes were exceptional in preparing me for my exam. I passed on the first attempt! Additionally, itSM Solution's support staff helped me in all the 'rough spots' in a most efficient & professional manner. I was well supported! I will highly recommend this course approach to my colleagues and customers!"

LinkedIn: Marybeth Kochis

Chris Karstens, Senior Service Desk Support Analyst at HCA - Hospital Corporation of America

"itSM Solutions online software is very well organized and easy to maneuver around to the different topics. The lecturer was very engaging and held my interest throughout the entire program. I printed the manual and followed along with the lecturer so that it reinforced what I was hearing. The questions at the end of each module reinforced definitions and questions found on the actual Foundations v3 exam. Because of this software, the manual and the study guide, plus the excellent way the information was presented, I was able to score a 95% on the exam and did so in 20 minutes."

LinkedIn: Chris Karstens