Founded in 2002, itSM Solutions® is a content development company specializing in developing value based training programs that help IT organizations acquire the knowledge and skills to create, integrate and operate ITSM programs. itSM Solutions® is also the founding member of the Open itSM Solutions® Alliance, the industry's first online value network of IT practitioners willing to share their practical experiences with individuals and organizations looking to create actionable ITSM plans when using ITIL® and other best practice frameworks, methods and standards.

Founding Members

David Nichols | President
Dave is a founding member of itSM Solutions® LLC. David has steeped himself in information technology (IT) for 25 years in the medical, computer and computer graphics industries. As one of the founders of itSM Solutions, he draws on that experience when he consults with, and teaches IT Service Management best practices to itSM Solutions' clients. Nichols has also served as an ITSM product director and executive management consultant for a well-known Managed Service Provider where he developed the ITIL certification courses for both classroom and Web-based training. His team received the itSMF 2001 Innovative Product of the Year award, for "ITSM Best Practices Online," a web-based ITIL Foundation course. He also has written a companion study guide called "The itSM Primer." As an executive consultant he has helped emerging companies align their IT goals to meet business objectives and achieve operational excellence. David holds ITSM Service Manager Certification.

Janet Kuhn | VP Finance
Janet is a founding member of itSM Solutions® LLC. An IT professional for more than two decades, she managed major infrastructure projects affecting 1,000 remote sites and 18,000 users at a major medical company. In her most recent role she has supported the introduction of the Information Technology Infrastructure Library and its best practices framework within IT departments. She also helped lead the team that produced the ground-breaking "IT Service Management Best Practices Online," web-based training leading to the Foundation certificate in IT Service Management. With a unique combination of her IT experience, coupled with university studies and nearly a decade of prior experience in the Public Relations field, Janet brings to the table an in-depth understanding of what it takes to provide superior support to the IT customer. Janet holds ITSM Service Manager Certification.

Rick Lemieux | VP Sales, Business Development & Marketing
Rick is a managing partner and responsible for overseeing the company's Sales, Marketing and Business Development programs. Rick has been involved in selling and marketing ITSM/ITIL software and training solutions for the past eight years. Prior to ITSM Solutions, Rick led the Sales and Business Development teams at software companies focused on selling task automation solutions to the ITSM marketplace. Rick is ITIL Foundation certified and the author of several articles, whitepapers and training programs focused on the practical aspects of ITIL and IT Service Management.

The Open itSM Solutions® Alliance

Our cadre of world class training companies, service providers, instructors, mentors and enterprise clients, all of whom share our Open itSM Solutions® vision for the successful adoption of IT Service Lifecycle Management programs.

Our privacy policy

itSM Solutions® is committed to protecting the privacy of visitors to www.itsmsolutions.com. We may ask for specific personally identifiable information about you when you submit a request for information about itSM Solutions products or services and when you register for classes or courses offered within our Training Services Solutions.

itSM Solutions® may use this information to respond to your request, and to keep you informed about new or existing service availability or improvements, special offers, and other information about our products/services. We may also ask you for information about your interests, preferences and future needs, so that we can improve our services.

itSM Solutions® may monitor and aggregate visitor traffic pattern data, and may use and disclose such aggregate information to third parties to help develop the design and layout of the Web site, and for other business reasons. This aggregated information does not personally identify you.

itSM Solutions® does not share visitors' personal information with third parties unless required by law or specifically requested by a visitor. Before any information is shared with a third party, itSM Solutions will seek the visitor's permission in advance.

itSM Solutions® uses state-of-the-art, commercially available technology to protect against unauthorized access to any personally identifiable information that is stored electronically by itSM Solutions.

itSM Solutions'® privacy policy does not apply to sites linked to www.itsmsolutions.com. We encourage visitors to linked sites to review these sites' privacy policies before disclosing any personal information.