Condition of Use:

itSM WebSolutions™ is a wholly owned subsidiary of itSM Solutions®LLC. By using the itSM WebSolutions™ website (www.itsmwebsolutions.com), you are agreeing to these terms and conditions, and you accept to be bound by them. Your interaction is governed as per our privacy policy.

Course Access:

On-line courses can be accessed upon completion of purchase, as described in e-Commerce Policy section of our Terms and Conditions. You can purchase a single license or multiple licenses for specific course(s).

Course Completion Timeframe:

Your license for each course you have purchased is activated when you log into the course for the first time. Upon initial access, you will have the contracted number of days to complete the entire course. If your training package includes multiple courses, the course duration timer will start the first time you log into each course. To achieve maximum advantage of your contracted timeframe, refrain from logging into an advanced course until you have substantially completed any requisite lower-level courses.

Your user profile tracks your progress and number of days available for course completion. When the duration of an individual course completes, the course license will automatically expire. Extensions of individual durations are allowed only as described under the Course Extension item, described below.

Course Extension:

Course extensions will be granted upon a written extension request provided by the license holder. Requests must be e-mailed to info@itsmwebsolutions.com. Extensions are granted only under the following conditions:

• Extension request is made within and up to five (5) days following the elapse of the course completion timeframe.
• Request must be accompanied with a substantiated statement detailing the reasons for the extension request.
• Reasons for extension request can be technical (problems in accessing the course) or nontechnical (medical condition). Lengthy business travel will not be considered a valid reason for an extension request.
• In no case will a course be extended beyond fifteen (15) days without the purchase of a renewed license.
• Acceptance of an extension request is solely at the discretion of itSM Solutions LLC and may incur an additional fee.

If no course extension request is received within the appropriate timeframe, your course license will automatically expire and you will not be eligible for any refund or extension.

e-Commerce Policy:

itSM WebSolutions and the customer are governed by the acceptance of these terms and conditions and our privacy policy. A contract between itSM WebSolutions and you will exist only after an email confirming the payment acceptance of your order and your right to access a particular course and material has been sent to you.

Transactions are processed through the authorize.net gateway payment service. When entering confidential information, such as credit card number for a transaction, the information is encrypted using a GeoTrust SSL Certificate. To view the GeoTrust certificate, please click here.

Members Policy:

When registering for itSM WebSolutions on-line courses, you will be granted a unique and personal Username and Password, which will allow you to access the courses and reference materials. You accept that your personal Username and Password are for your use only and agree to the following:

• You are responsible for keeping your username and password information confidential, and for any irregularity that might occur from passing on your personal information to third parties.
• You accept that only you, without any other support, will supply the input in your training. If you fail to successfully complete a course within the specified time frame, you may renew your license; additional course fees will be applied.
• You cannot redistribute any material contained within this site. Each on-line course, module and reference material is licensed only for your personal and individual use.

itSM WebSolutions reserves the right to suspend or terminate your access at any time, without refund of payments, on the presumption or belief of any irregularity regarding your account.

Cancellation and Refund Policy:

Cancellation and refund of purchase are only possible under the following conditions:

• In case of technical problems that cannot be resolved within 10 days of reporting of problem and creation of problem ticket.
• Written notice of cancellation is made within 5 days of initial course enablement by itsm Solutions operations. Requests must be mailed to: info@itsmsolutions.com

In case of appropriate cancellation and refund request, we will provide you with a refund or an option for an exchange of a course of equal or greater values. Refunds will be prorated, based on the amount of the course accessed. In case of a refund, refunds will be made on the same credit card as in purchase. If you have purchased a discounted value bundle, the refund will be based on value bundle price minus the published retail price for the individual programs consumed.

Copyright:

Copyright in the website and all its contents, including on-line courses, its design, text and graphics and their selection and arrangement, is owned by itSM WebSolutions. You are allowed to download and print content from the website for your personal, non-commercial use only. You agree not to reproduce, retransmit, broadcast in any media, post on any network computer, duplicate, copy, commercial exploit or transfer this website or its contents without prior written permission. Violation will lead to termination of account and prosecution.

Accessibility:

Following is a list of minimum technical requirements for running our e-Learning courses offered on our Online Campus:

• Processor: Pentium II (350 MHz) or higher
• RAM: 64MB (128MB recommended)
• Operating System: Windows 95, 98, NT, 2000, ME, XP
• Browser: Internet Explorer 4.x or higher (Cookies Enabled)
• Plug-Ins: Macromedia Flash Player 5.0 r43 or higher
• Other Hardware: 16-bit Sound Card, Mouse, Speakers or headphones
• Display Settings: 800x600 minimum (1024x768 recommended)
• Internet Connection: If you are experiencing problems in accessing specific course or our learning portal due to firewall restrictions, please contact your network administrator.

Privacy:

itSM Solutions®LLC is committed to protecting the privacy of visitors to www.itsmsolutions.com and www.itsmwebsolutions.com. We may ask for specific personally identifiable information about you when you submit a request for information about itSM Solutions products or services and when you register for classes or courses offered within our itSM WebSolutions Training Services.

itSM Solutions® may use this information to respond to your request, and to keep you informed about new or existing service availability or improvements, special offers, and other information about our products/services. We may also ask you for information about your interests, preferences and future needs, so that we can improve our services.

itSM Solutions® may monitor and aggregate visitor traffic pattern data, and may use and disclose such aggregate information to third parties to help develop the design and layout of the Web site, and for other business reasons. This aggregated information does not personally identify you.

itSM Solutions® does not share visitors' personal information with third parties unless required by law or specifically requested by a visitor. Before any information is shared with a third party, itSM Solutions will seek the visitor's permission in advance.

itSM Solutions® uses state-of-the-art, commercially available technology to protect against unauthorized access to any personally identifiable information that is stored electronically by itSM Solutions.

itSM Solutions'® privacy policy does not apply to sites linked to www.itsmsolutions.com. We encourage visitors to linked sites to review these sites' privacy policies before disclosing any personal information.

Contact and Feedback:

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